General terms and conditions for online sales

Sec. 1 Offer and contract conclusion

The offers we submit in our online shop — www.klotz-labs.com — are binding. The contract shall take effect on sending the online order by the purchaser.

Sec 2 Return costs

If the purchaser executes his or her right of withdrawal according to Sec. 3, he or she has to bear the costs in the event the good(s) delivered correspond to the good(s) you have ordered and the value of the order does not exceed € 40.00 you have not complied with your contractual obligations as of the date of the revocation or, if applicable, in the event you have not paid a stipulated installment.

Sec. 3 Cancellation policy for consumers

Right of withdrawal

You may withdraw your contractual declaration in writing (e.g. letter, email) within one month without giving any reason or, in case you received the good (s) before expiry of the deadline, by returning the good(s). The period will commence upon receipt of this information in writing, but not before the contract has been concluded or the information requirements pursuant to Sec. 312c Para. 2 BGB (German Civil Code) in conjunction with Sec. 1 Para. 1, 2 and 4 BGB-InfoV as well as our obligations pursuant to Sec. 312e Para. 1 Sentence 1 BGB in conjunction with Sec. 3 BGB-InfoV. In order to observe the withdrawal period, it is sufficient to send your withdrawal or the good(s) in time.

The withdrawal is to be addressed to:

KLOTZ LABS Kosmetikmanufaktur GmbH
Kobellstr. 2 a
80336 Munich
Tel 0049 89 74 84 77 10
Fax 0049 89 74 84 77 15
hallo@klotz-labs.com

CEO: Adrian Klotz - Christian Nick
HRB 188641 AG Munich
VAT Reg No.: DE274156582

Effects of the exercise of the right of withdrawal:

In the event of an effective withdrawal, all payments and consideration received by both parties must be returned and any benefits generated therefrom (interest, for example) surrendered. If you are unable to return the consideration received in part or in whole or are able to return the same only in a deteriorated condition, you must provide us with compensation of a corresponding value. There is no obligation to pay compensation for lost value, if the sole cause of deterioration of the good(s) received was the inspection of the respective good(s), as would have been reasonably undertaken in a retail shop. If the sole cause of deterioration of the good(s) received was your use compliant with its designated use, you are not obligated to pay compensation for lost value. Goods suitable for transport by regular post package shall be returned at our risk. You have to bear the costs of return in the event the good (s) delivered correspond to the good(s) you have ordered and the value of the order does not exceed €40.00 or in the event of a higher purchase price, you have not complied with your contractual obligations as of the date of the revocation or, if applicable, in the event you have not paid a stipulated installment. In other cases your return of the good(s) is free of charge to you. Goods not suitable for transport by regular post package will be collected. Obligatory refunds of payments shall be made within 30 days. Such period commences on your behalf after sending the revocation or returning the good (s) and on our behalf upon receipt.

Sec. 5 Prices and payment

(1) Unless agreed otherwise in writing, the purchasing price is payable within 7 days upon receipt of invoice. In the event of default, default interest amounting to 5 percent above the applicable basic rate of interest of the German Federal Bank shall be payable. The claim to higher damages caused by default remains reserved. In case we claim a higher damage caused by delay, the purchaser has the opportunity to prove that the claim never accrued or accrued in at least substantially lower extent.

(2) All prices contain the statutory VAT amounting to currently 19% and all other price components and shipping charges.

Sec. 6 Offset and retention

The purchaser has a right to offset claims solely if his or her claim being offset has been finally determined by a court of law or is undisputed. The purchaser may exercise a retention right solely if the claims arise from the same contractual relationship.

Sec. 7 Delivery time

(1) The ordered goods will be taken to the carrier within 3 days after contract conclusion or receipt of payment in advance. The beginning of the delivery time indicated by us presupposes the timely and proper fulfillment of the purchaser's obligations. The objection of the non-fulfilled contract remains reserved.

(2) If the purchaser enters into default of acceptance or he or she culpably injures other obligations to cooperation, we are entitled to demand compensation for the damages that we have accrued thus far, including any additional expenditure. Additional claims on our part remain reserved. The purchaser reserves the right to prove that no or little damage was incurred. The risk of accidental loss of or damage to the good(s) is passed to the purchaser as soon as he or she receives the good(s) or enters into the stage of default of acceptance or debtor's delay.

Sec. 8 Retention of title

The ownership of the delivered goods shall be reserved until receipt of all payments from the contract.

Sec. 9 Privacy policy

The data required for order processing will be stored on data storage media. Hereby, the purchaser agrees with the collection, processing and use of his or her personal data. The purchaser is entitled to the deletion of his or her personal data. In this event we arrange for the immediate deletion of the data.

Sec. 10 Other

This contract and the entire privity of the parties are subject to the law of the Federal Republic of Germany under exclusion of the UN sales law (CISG). In the event that several terms of this contract shall be invalid or become so, or contain a loophole, the remainder of the terms shall be unaffected.