Customer service

Product safety

All our products have been verified and thoroughly tested according to European law.

Cancellation policy for consumers

Right of withdrawal

You may withdraw your contractual declaration in writing (e.g. letter, email) within one month without giving any reason or, in case you received the good (s) before expiry of the deadline, by returning the good(s). The period will commence upon receipt of this information in writing, but not before the contract has been concluded or the information requirements pursuant to Sec. 312c Para. 2 BGB (German Civil Code) in conjunction with Sec. 1 Para. 1, 2 and 4 BGB-InfoV as well as our obligations pursuant to Sec. 312e Para. 1 Sentence 1 BGB in conjunction with Sec. 3 BGB-InfoV. In order to observe the withdrawal period, it is sufficient to send your withdrawal or the good(s) in time.

The withdrawal is to be addressed to:

KLOTZ LABS Kosmetikmanufaktur GmbH
Kobellstr. 2 a
80336 Munich
Tel 0049 89 74 84 77 10
Fax 0049 89 74 84 77 15
hallo@klotz-labs.com

CEO: Adrian Klotz - Christian Nick
HRB 188641 AG Munich
VAT Reg No.: DE274156582

Effects of the exercise of the right of withdrawal:

In the event of an effective withdrawal, all payments and consideration received by both parties must be returned and any benefits generated therefrom (interest, for example) surrendered. If you are unable to return the consideration received in part or in whole or are able to return the same only in a deteriorated condition, you must provide us with compensation of a corresponding value. There is no obligation to pay compensation for lost value, if the sole cause of deterioration of the good(s) received was the inspection of the respective good(s), as would have been reasonably undertaken in a retail shop. If the sole cause of deterioration of the good(s) received was your use compliant with its designated use, you are not obligated to pay compensation for lost value. Goods suitable for transport by regular post package shall be returned at our risk. You have to bear the costs of return in the event the good (s) delivered correspond to the good(s) you have ordered and the value of the order does not exceed €40.00 or in the event of a higher purchase price, you have not complied with your contractual obligations as of the date of the revocation or, if applicable, in the event you have not paid a stipulated installment. In other cases your return of the good(s) is free of charge to you. Goods not suitable for transport by regular post package will be collected. Obligatory refunds of payments shall be made within 30 days. Such period commences on your behalf after sending the revocation or returning the good (s) and on our behalf upon receipt.